Frequently Asked Questions
Please find the frequently asked questions for registration on Haleon HealthPartner below.
If you have any general enquiries not answered by these or need to report on product quality or on an adverse event, please visit our Contact Us page.
HELP LOGGING IN
I can't log into the Haleon HealthPartner site
There may be a problem with your computer / smartphone. Try deleting your browsing history. Then unblock the pop-up in your browser settings.
* Please check the site of each browser for how to delete and unblock pop-ups.
If I make a mistake entering my password multiple times, will my account be locked?
We will not lock your account for failed password attempts.
What option should I use to register?
If you are a Dental or Medical professional, please attempt to register using Licence Number first which would be proved by the provincial college. Please provide the 2-letter Province code followed by license number e.g. AB123456. Codes: BC, AB, SK, MB, ON, QC, NS, NL, NB, PE, NU, NT, YT. This should allow us to automatically verify your account, saving you time and allowing you to order samples immediately.
Sometimes we are unable to validate your account automatically against our records. If this is the case, additional form fields will appear to capture more information.
What is manual registration and when should I use it?
If you don’t have a Licence Number, or we are unable to verify your account automatically using your Licence Number. You will need to register manually. With manual registration, it can take 3-5 business days for us to validate your account before samples can be ordered, but you can still enjoy the rest of the site while you're waiting. If there are any queries during the waiting process, you can contact Ashfield for more information: GSKHealthPartner.Canada@ashfieldhealthcare.com
Can I register multiple accounts with the same medical registration number?
No, you can only register one account with your medical registration number. If you work at multiple facilities, please register the main facility.
Can I register with the Dental Association, Dental Hygienist Association, or corporate name?
No, please register with the name of the facility you work for.
I don’t know why I’m registering do I have to give my details to look at the samples available.
Correct, you will need to be registered and verified as an HCP (Health Care Professional) to access our samples page to browse and order product samples.
I’ve registered but I don’t know how long I’ve got to wait to be verified.
Verification will take up to 3-5 business days while we check the details provided during registration, you will be able to interact with all the features of Haleon HealthPartner except for samples. If you have further queries, please contact Ashfield for more information: GSKHealthPartner.Canada@ashfieldhealthcare.com
I registered for an account, but the registration screen does not change.
Please check the registration screen again to see if all the required fields have been entered. If there are any unfilled items, "Enter required" is displayed in red.
I can’t be matched with my Professional ID when using the first validation method.
Please use the ‘Manual Registration’ method as we likely don’t have your details on record to instantly verify you. Once complete you will be able to interact with the all the features of Haleon HealthPartner except for samples, which will take up-to 3-5 business days for HCP verification.
UPDATING YOUR ACCOUNT
Can I change my registration information (registered Email address, registered address, etc.) ?
You can update your details from the MyAccount page. However, you will not be able to change your email address that you have registered with, if you do need to change your email address you will need to delete your account and register again.
EMAILS & COMMS
Can I resend the account registration confirmation email?
If you need a new account registration confirmation email, log in to the Haleon HealthPartner site and resend the confirmation email from the account registration confirmation screen (pop-up screen).
What is "communication settings"?
Use the communication settings to consent to the use of personal information for the purpose of delivering information. If you check "Agree", you will be notified of new products and communications.
I registered for an account, but I haven't received an email.
Your email service may treat emails from Haleon HealthPartners as junk email. Please check if there is any mail from Haleon HealthPartner in your junk mail folder.
Add the Haleon HealthPartner domain "haleon.com" to your email service's allowed list. Alternatively, please set the reception permission of the following e-mail address. "Noreply@info.gsk.com"
* Contact your mobile phone company, provider, or manufacturer for setting changes.
I can't press the button (link) in the received email.
If the email format is "text email", the button (link) will be disabled. Please change the settings of your email software so that you can receive "HTML emails".
* Contact your mobile phone company, provider, or manufacturer to change the settings.