Module 3: Elevating Pharmacy Practice

The Power of Effective Verbal and Non-verbal Communication

Both verbal and non-verbal communication are essential in enhancing patient interactions and improving care. In this module, you’ll learn to identify and apply key verbal communication techniques, while also mastering non-verbal cues like body language, facial expressions, and eye contact. Through active listening, you'll engage more effectively with patients, and you’ll adapt your tone, speed, and volume to suit different situations.

Learning Objectives:

By the end of this module, you should be able to:

1. Identify verbal and non-verbal modes of communication.
2. Practice active listening techniques to fully engage with patients.
3. Interpret and respond to body language, facial expressions, and eye contact.

Adjust tone, speed, and volume of speech to suit different patient interactions.

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