Module 2: Building Trust and Empathy

Building Trust and Empathy in Pharmacy Practice for Better Health Outcomes

As a pharmacist, you’re often the most accessible healthcare professional for your patients. They rely on you for guidance, reassurance, and support. Building strong connections with your patients helps create trust, which improves adherence to their therapy and leads to better health outcomes. In this module, we’ll discuss how trust and empathy that you may use affect your interactions, and how meaningful connections can positively impact your patients’ well-being.

Learning Objectives:

By the end of this module, you should be able to:

1. Explain the impact of trust and empathy on patient adherence, satisfaction, and health outcomes in pharmacy practice.
2. Identify and implement key approaches to establish and maintain trust with patients.
3. Analyze common challenges in providing empathetic and person-centered care and develop strategies to address these obstacles in different pharmacy settings.
4. Modify communication approaches to effectively engage with patients of different ages, disabilities, and personalities.

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